How to Fix Xbox Series X and S Not Connecting to Wired Internet

The Xbox Series X and S, Microsoft’s latest gaming consoles, have taken the gaming world by storm with their powerful performance capabilities and unparalleled immersive gaming experiences. These cutting-edge consoles bring to life the most realistic and engaging gaming moments, enabling players to dive deep into virtual worlds. However, despite the extraordinary technological advancements, the Xbox Series X and S are not impervious to certain technical issues, with connectivity problems being one of the most common challenges faced by users.

One such frustrating issue that many Xbox Series X and S owners encounter is the inability to connect to wired internet. This connectivity problem can be particularly annoying for those who rely on a stable wired connection for seamless online gaming and other entertainment options. In this guide, we will walk you through a series of troubleshooting steps to help you resolve the issue and get your console connected to the internet, allowing you to fully enjoy your Xbox gaming experience.

Xbox Series X

Steps to Fix Xbox Series X and S Not Connecting to Wired Internet

Fix 1: Restart Your Console

One of the simplest yet effective solutions to resolve connectivity issues on your Xbox Series X or S is to restart your console. Restarting clears the cache and resets the network connection, which can help address temporary connectivity problems. To restart your console:

  1. Press and hold the Xbox button on your controller to access the Power Center.
  2. Select “Restart console” and then choose “Restart.”
  3. If your console seems unresponsive, press and hold the Xbox button on the console for ten seconds until it powers off.
  4. Wait for the console to shut down completely, then press the Xbox button on the console to turn it back on.

If restarting doesn’t resolve the issue, you can try power cycling your console. Follow these steps:

  1. Press and hold the Power button for approximately 10 seconds.
  2. Wait for the console to shut down completely, then wait a minute before turning it back on.
  3. Alternatively, you can unplug all cables, wait for a minute, and then plug them back in before powering the console back on.

Fix 2: Run Network Diagnostic

Running a network diagnostic test can help identify and resolve issues affecting your console’s network connection. To perform a network diagnostic test:

  1. Press the Xbox button on your controller.
  2. Navigate to the System tab (gear icon) and click on “Settings.”
  3. Select “Network” and then “Network settings.”
  4. Click on “Test network connection.”

Fix 3: Unplug and Reset Router, Modem, or Gateway

Occasionally, network devices may experience issues that prevent them from functioning correctly. Unplugging your router, modem, or gateway for a few minutes can help reset these devices and resolve any connectivity issues. To do this:

  1. Locate the power cable at the back of the device and unplug it.
  2. If you have both a router and a modem or gateway, unplug both devices.
  3. Wait at least five minutes before plugging them back in, allowing the devices to reset.
  4. First, plug your modem or gateway back in and wait for all lights to stabilize. Then plug your router back in.
  5. Test your connection again by going to Profile & System > Settings > General > Network settings > Test network connection.

If the issue persists, continue with the following steps:

Fix 4: Replace Network Cable

  1. Disconnect the Ethernet cable from the console and the networking device.
  2. Use a different, known-to-be-working network cable to connect your console to the networking device.
  3. Test your connection again.

Fix 5: Change Network Device Port

  1. Swap the network cable connecting your console to a different port on your networking device.
  2. Test your connection again.

Fix 6: Check Ethernet Port

  1. Connect a known-to-be-working Ethernet cable to your console and networking device.
  2. Test your connection again.
  3. If the issue persists, there may be a problem with the console’s Ethernet port. Contact Microsoft support or refer to their Device Service and Repair information.

Fix 7: Bypass Router and Connect Directly to Modem

  1. Temporarily connect your console directly to your modem using an Ethernet cable.
  2. Turn off your console, unplug your modem, wait for one minute, then plug your modem back in.
  3. Turn on your console and test the connection.
  4. If successful, your console and modem are working correctly, and the issue may be with your router.

Fix 8: Update Xbox Software

  1. Check if your console has the latest software version by going to Profile & System > Settings > System > Updates & Downloads.
  2. Download and install any available updates.
  3. Restart your console and check the wired internet connection.

Fix 9: Reset MAC Address and Set a Static IP

Resetting the MAC address and assigning a static IP address can sometimes help resolve connection issues on Xbox. Follow these steps to reset the MAC address and set a static IP address:

  1. To reset the MAC address, go to Settings > Network > Network settings > Advanced settings > Alternate MAC address > Clear. The console will restart.
  2. For a more stable connection and easier port forwarding, set a static IP address instead of a dynamic one.
  3. To set a static IP address, go to Settings > Network > Network settings > Advanced settings > IP settings > Manual and enter the required information.


These nine fixes can help resolve internet connectivity issues on your Xbox Series X or S. It can be incredibly frustrating when you can’t play your favorite game due to connectivity problems, but with these solutions, you can get back to gaming in no time. Make sure to try all the fixes, and if the issue persists, contact Microsoft support for further assistance. If you have any questions or need additional help, feel free to ask in the comments section below, and we’ll do our best to help you out